Manage Departments

Enables managing of ticket departments. Please read carefully. Click example images to display full size version in new tab/window.

The filters allow you to filter on screen data. Alternatively, click the icon to display the search box.

The order sequence enables you display the options in the order you specify. You do NOT need to check any boxes to change the order sequence, simply use the drop down menus to set the display order and then click the "Update Order Sequence" button.

To delete any options, click the relevant checkboxes and then click the "Delete Selected" button. A prompt will appear asking you to confirm your action. Note that deletions cannot be undone once actioned. If permissions aren't sufficient, this option may be hidden.

Note that if NO checkbox is shown, there are tickets allocated to that department. For security departments CANNOT be deleted if one or more tickets are in that department. Move tickets to other departments first.

Internal ID for department. This will be required when using the API. More info here.

Click the following icon to edit department.

= Edit

Click the icon to add new department. This is the same as clicking the option in the left hand menu.