Manage Responses

Enables managing of standard (or canned responses). Please read carefully. Click example images to display full size version in new tab/window.

The filters allow you to filter on screen data. Alternatively, click the icon to display the search box.

The order sequence enables you display the options in the order you specify. You do NOT need to check any boxes to change the order sequence, simply use the drop down menus to set the display order and then click the "Update Order Sequence" button.

To delete any options, click the relevant checkboxes and then click the "Delete Selected" button. A prompt will appear asking you to confirm your action. Note that deletions cannot be undone once actioned. If permissions aren't sufficient, this option may be hidden.

The enable/disable flag provides an easy one click option to enable or disable an option. The flag will change to denote the current status as shown below:

= Enabled
= Disabled

Click the following icons to edit or preview a response.

= Edit
= Preview (opens in popup window)