Manage Statuses

Enables managing of custom ticket statuses. Please read carefully. Click example images to display full size version in new tab/window.

The filters allow you to filter on screen data. Alternatively, click the icon to display the search box.

The order sequence enables you display the options in the order you specify. You do NOT need to check any boxes to change the order sequence, simply use the drop down menus to set the display order and then click the "Update Order Sequence" button.

To delete any options, click the relevant checkboxes and then click the "Delete Selected" button. A prompt will appear asking you to confirm your action. Note that deletions cannot be undone once actioned. If permissions aren't sufficient, this option may be hidden.

Note that the default open, close and closed statuses cannot be removed, but can be renamed. The renaming is mainly for admin convenience. "Open Tickets" etc may still be referenced in language files and may appear in the account area and on other screens.

Click the following icon to edit ticket status.

= Edit

Internal status ID for ticket status. This will be required when using the API. More info here.

Click the icon to add status. This is the same as clicking the option in the left hand menu.