F.A.Q (Frequently Asked Questions)

1. How Do I Find My Product Key?
2. I`ve forgot my admin login details. Can I reset them?
3. Do I need any software on the server to run Maian Lockbox?
4. Is Maian Lockbox encoded?
5. Can I edit any template files and change colours etc?
6. Will the system work with PHP7?
7. How can I add another payment gateway?
8. Is there a reseller licence?
9. No emails are being sent, why?
10. Can I disable the captcha?
11. Can I change the captcha settings?
12. Can I prevent the captcha from reloading when there are form errors?
13. Can I change the text in the software and add my own wording?
14. Can I disable the admin cookie option on login?
15. Can I edit the PHP files?
16. Can I change the X-Mailer header that gets sent out in emails?
17. Can I rename the log folder txt files?
18. Can I use multiple languages at the same time?
19. Can I integrate the layout into my own site design?
20. What happens if someone cancels, then restarts their subscription?
21. Can I remove the version check link in the admin area?
22. Can I remove the documentation link in the admin area?
23. Can I remove the Maian Lockbox links in emails?
24. How much do I have to pay for upgrades?
25. Ok, I`ve purchased a licence. What do I do now?
26. Can you recommend a good web host?
27. What is Twitter Bootstrap?
28. Can I get a discount for Maian Lockbox, I`m broke?
29. Can I restart a subscription from the admin interface?
30. Are lockbox folders secure?
31. Can I disable the WYSIWYG editor in the admin CP?
32. Can I show more latest accounts on account homescreen?
33. Can members change their passwords or get password reminders?
34. Can I change the IP lookup service link to something else?
35. Suddenly my members cannot login. What happened?
36. If a subscription expires, can a member still login?
37. I notice you are using the plural for IP addresses. Can there be more than one?
38. Can the same email address be used twice?
39. I`m trying to add an email address, but it says its taken, even though its not? Why?
40. How can I add custom content to the lockbox pages?
41. How can I protect my links from being shared?
42. Can I disable the master access option? I don`t want clients to see it.

If you are using the none commercial version, in your admin area, click 'Purchase Licence' on the top menu to view your product key.

If you don`t see this link, access the following link in your admin area: admin/index.php?p=purchase

Login details are set in the 'admin/control/access.php' file. Just change there.

No

Yes, you can change anything in the free or commercial version.

Of course, see the system setup page.

You`ll need advanced PHP knowledge to add a payment gateway. More info can be found here.

Yes, more information here.

Check your server error logs first. You should also enable SMTP debugging to help debug mail issues. To enable, open the 'control/_userdef.php' and set the following value to 1.

The log should be written to the "logs" folder.

If you are having issues sending email over SSL, this is nothing to do with this software or the mail system used by this software. Most likely your server`s SSL is installed incorrectly. If you have issues, you can disable SSL checking (in favour of always allowing insecure connections) by changing the following option in the 'control/classes/mailer/class.mail.php' file:

private $allowInsecure = 'no';

Setting this to 'yes' will allow insecure connections. Whilst this is a workaround, it is NOT recommended.

Yes, in the general settings in your admin CP.

Yes, see the language section.

Yes, change the 'EN_RELOAD_CAPTCHA' value in the 'control/_userdef.php' file.

Yes, of course, see the language section.

Yes, via the 'admin/control/_userdef.php' file. Set the 'ENABLE_LOGIN_COOKIE' value to 0.

If you feel you need to and know what you are doing. Note that PHP changes can break when the system is upgraded.

Yes, via the 'control/_userdef.php' file. Set a value in the 'MAIL_X_MAIL_HEADER' option.

Yes, via the 'control/_userdef.php' file.

This isn`t supported, sorry.

Yes, by editing the template. See the templates section via the left hand menu.

The account will be auto enabled again by the system unless set to approval. You can also send a payment link via the admin CP.

Yes, via the 'control/_userdef.php' file.

Yes, via the 'control/_userdef.php' file.

No, this will disappear when a commercial licence is applied.

Nothing, all upgrades are FREE.

Firstly, go to the Maian Script World Licence Centre and log in with the username/password sent to you in the email you received after purchase. If you didn`t receive this email, please contact me via the Maian Lockbox website.

Once you have logged in, use the options provided to generate your licence. Your new licence file will be included in a zip file along with a readme file. You should replace the default .lic file with your new one. This will unlock the free feature restrictions.

There are lots of good web hosting companies around. Try a search on Google. Read what other people say.

Its a frontend/mobile design framework. More information on their website here.

Regular monthly discount coupons are emailed to subscribers of my newsletter. Its an infrequent newsletter. You can unsubscribe at any time.

Yes. If a subscription was stopped, use the contact option to launch the contact window for a member and use the {RESTART} link to send re-start link.

They are protected by sessions, which themselves are protected using session keys unique to your installation.

Yes, edit the 'WYSIWYG_ACTIVE' option in the 'admin/control/_userdef.php' file.

Yes, edit the 'ORDER_LIMIT_ACCOUNT_HOMESCREEN' option in the 'control/_userdef.php' file and set a higher value.

Yes, via the password reset option on the login page.

Yes, edit the 'IP_LOOKUP' constant in the 'control/_userdef.php' file.

Possible reason is a corrupt .htpasswd file. Try rebuilding the lockbox password file via the admin tools.

The system has a grace period that can be set for any package. There is no way of knowing when a payment gateway will re-trigger the subscription payment. So, the grace period can prevent a member from being logged out. If you don`t want a grace period, change the option for the package.

Yes, if the visitor is hiding behind a proxy. This is very rare, but may happen from time to time.

No, emails MUST be unique and the system will check this is the case.

Someone may have entered the email address on the signup page, but then not completed payment. The system auto clears dead accounts after 2 days. You can try using the purge option in admin tools if you wish to clear this sooner or via the 'Members > Unassigned Members' page in admin.

Please see the templates section and the page information.

This might be possible via third party scripts/plugins/services. Try a search on Google.

Yes, via the 'control/_userdef.php' file. Set the 'MASTER_ACCESS' value to 0.