F.A.Q (Frequently Asked Questions)

1. How Do I Find My Product Key?
2. I've forgot my admin login details. Can I reset them?
3. Do I need any software on the server to run Maian Responder?
4. Is Maian Responder encoded?
5. Can I edit any template files and change colours etc?
6. Will the system work with PHP7?
7. How do I setup cron jobs?
8. Can I use a third party SMTP service such as Mandrill?
9. No emails are being sent, why?
10. Is it possible to identify mailboxes that aren't receiving mail?
11. How Can I Retain Options (control/options.php) in Future Updates?
12. Can I change the text in the software and add my own wording?
13. How do the messages get sent? I don't see any send buttons?
14. Can I edit the PHP files?
15. Can I change the X-Mailer header that gets sent out in emails?
16. Can I rename the log folder txt files?
17. Can I use multiple languages at the same time?
18. Can I integrate the layout into my own site design?
19. Can I rename the signup.php file?
20. Can I remove the version check link in the admin area?
21. Can I remove the documentation link in the admin area?
22. Can I remove the Maian Responder links in e-mails?
23. How much do I have to pay for upgrades?
24. Ok, I've purchased a licence. What do I do now?
25. Can I prevent attachments from being renamed?
26. Can you recommend a good web host?
27. What is Twitter Bootstrap?
28. What are the locations of the icons? I can't find them.
29. Can I get a discount for Maian Responder, I'm broke?
30. Can I delete subscribers from the system that haven't been verified?
31. I cannot see the form when loading on a remote site when using the Ajax method. Why?

If you are using the none commercial version, in your admin area, click 'Purchase Licence' on the top menu to view your product key.

If you don't see this link, access the following link in your admin area: admin/index.php?p=purchase

Login details are set in the 'control/options.php' file. Just change there.

No

Yes, you can change anything in the free or commercial version.

Yes

See the cron jobs section via the left menu.

Yes, this is actually recommended as their servers have better infrastructure for batch mailing.

1 Enable the 'Imap / Mail' logging option in the settings.

2 Analyse log file to see what the problem is.

3 Fix problem. :)

If you are having issues sending email over SSL, this is nothing to do with this software or the mail system used by this software. Most likely your server's SSL is installed incorrectly. If you have issues, you can disable SSL checking (in favour of always allowing insecure connections) by changing the following option in the 'control/classes/mailer/class.mail.php' file:

private $allowInsecure = 'no';

Setting this to 'yes' will allow insecure connections. Whilst this is a workaround, it is NOT recommended.

You should use the bounce handler option to delete emails that have bounced, such as when people use disposable emails.

Additional settings are found in the 'control/options.php' file. These are for convenience and not included in the admin settings to over complicate things. To retain the changes you might make in the 'control/options.php' files so that future versions don't overwrite your changes, do the following:

1 Save the 'control/options.php' file as 'control/user-options.php' in the 'control' folder. The system will look for this file first. Make sure that ALL of the variables exist in the 'user-options.php' file. If any are missing you will see errors.

2 To revert back to the defaults, simply delete or rename the 'control/user-options.php' files.

Yes, of course, see the language section via the left menu.

Please see the cron jobs section.

If you feel you need to and know what you are doing. Note that PHP changes can break when the system is upgraded.

Yes, via the 'control/options.php' file. Set a value in the 'MAIL_X_MAIL_HEADER' option.

Yes, more info here.

This isn't supported, sorry.

Yes, by editing the template. See the templates section via the left hand menu.

Yes, rename the file then set the new name in the 'control/options.php' file via the 'SUBSCRIBE_PROCESSOR' value.

Yes, via the 'control/options.php' file.

NOTE: The version check option sends ONLY the version number and script ID to the Maian Media servers for version comparison. No user identifiable information or information relating to your setup is sent.

Yes, via the 'control/options.php' file.

No, this will disappear when a commercial licence is applied.

Nothing, all upgrades are FREE.

Firstly, go to the Maian Media Licence Centre and log in with the username/password sent to you in the e-mail you received after purchase. If you didn't receive this e-mail, please contact us via the Maian Responder website.

Once you have logged in, use the options provided to generate your licence. Your new licence file will be included in a zip file along with a readme file. You should replace the default .lic file with your new one. This will unlock the free feature restrictions.

Yes, via the 'control/options.php' file.

There are lots of good web hosting companies around. Try a search on Google. Read what other people say. Note that you should NOT run autoresponder software on shared host servers, the resources are not powerful enough.

Its a frontend/mobile design framework. More information on their website here.

See the language & templates section.

Regular monthly discount coupons are emailed to subscribers of my newsletter. It's an infrequent newsletter. You can unsubscribe at any time.

Yes, the system already does this for you. The default for the auto removal of unverified subscriptions is 7 days. This can be changed in the 'control/options.php' file via the 'CLEAR_DEAD_SUBS' constant.

Do you have code in an .htaccess file blocking cross site scripting? This will cause the remote code to fail.