View Dispute

Overview

Enables viewing of dispute. Note that the dispute screen is the same as the view ticket screen, with a few differences detailed below.

Create Ticket

Appears at the top by the actions bar. It's the reverse of "Create Dispute".

Screenshot

This reverts the ticket back to a standard ticket and removes any users that were added to the dispute as well as dispute user replies.

Manage Dispute Users

Once a ticket has been turned into a dispute, you need to add other users to the dispute, so they can all view the same ticket. Click the "Manage Dispute Users" link via the "In Dispute" dropdown to manage dispute users. The names of users in dispute (including original ticket starter) will be shown.

Screenshot

Merge Ticket

The merge ticket option is not available for disputes.