Create Ticket
Overview
Enables visitor to create ticket. This option can be disabled in the settings. It can also be set to only allow visitors to open tickets if they are logged in. If they are not logged in and the create tickets option is enabled, an account will be auto created. Please read carefully. Click example images to display full size version in new tab/window.
Screenshot
Basic Options
Your Name - Name or alias. This option is NOT show if a visitor is logged in.
Email Address - Valid email address. This option is NOT show if a visitor is logged in.
Subject - Subject text for new ticket.
Department - Specify department. If applicable, may load custom fields (see below).
Priority - Specify priority.
Comments - Enter comments. Code formatting is allowed via a Wysiwyg editor or BB code. More info here.
For the BB code option, clicking the crosshair icon in the text area will expand the textarea. Useful on small devices. See screenshot:
If the WYSIWYG is enabled, an alternative and better fullscreen option is available. See screenshot:
Email Address - Valid email address. This option is NOT show if a visitor is logged in.
Subject - Subject text for new ticket.
Department - Specify department. If applicable, may load custom fields (see below).
Priority - Specify priority.
Comments - Enter comments. Code formatting is allowed via a Wysiwyg editor or BB code. More info here.
For the BB code option, clicking the crosshair icon in the text area will expand the textarea. Useful on small devices. See screenshot:
If the WYSIWYG is enabled, an alternative and better fullscreen option is available. See screenshot:
Custom Fields
If custom fields are set, they will load when a visitor selects a relevant department. See the following screenshot:
Attachments
For a visitor to add attachments, they need to click the attachments tab and follow the instructions provided. See screenshot:
